Terms and Conditions

Payment Methods

We offer various payment options: by bank transfer, in cash or by credit card, PayPal, GoPay, or other method.

Once you have placed the order, we will contact you to confirm the order and preferred payment method as well as delivery terms. If you have any questions regarding available payment methods, contact us.

Shipping Options

A minimum order value depends on the products ordered. We offer standard shipping service for all of the products: you can pick an order up from the store or use a transport company service (DHL, DPD, TNT) as well as courier delivery.

Shipping rates for orders (including all orders shipped outside of the EU) depend on the products ordered and the destination country for the delivery. Our sales manager will contact you with detailed information on applicable shipping charges prior to delivery.

Return Policy

You can return the purchased goods without explaining your reasons, during the legal period of 14 days from the moment of the product receipt.

Cost of return shipping of the product is paid by the customer.

The product should be packed in the original package and be intact, and have no traces of being used.

If the product is returned because of a defect, which is later verified, we will refund the cost of return shipping to the product to our warehouse. Defect products are exchanged according to the warranty rules provided by manufacturer.

Warranty

All products listed on the levenhukb2b.com website are subject to the same warranty as declared by the brand manufacturer. All Levenhuk products are provided with a lifetime warranty covering material and design defects (all Levenhuk accessories have 2-year warranty). You can find here the full details about Levenhuk lifetime warranty.

All of the Levenhuk Discovery optical devices are covered by a 10-year warranty.

MAGUS microscopes and digital cameras as well as Ermenrich measuring tools have a 5-year warranty.

All Levenhuk, Levenhuk Discovery, Ermenrich, and MAGUS accessories have a 2-year warranty.

This warranty does not cover consumable parts, such as bulbs (incandescent, LED, halogen, energy-saving and other types of bulbs), batteries (rechargeable and non-rechargeable), electrical consumables, etc.

A Return Authorization (RA) Number must be obtained in advance of return. Call us at +44 20-3051-6250 or contact us to receive the RA number to be displayed on the outside of your shipping container. All returns must be accompanied by a written statement setting forth the name, address and telephone number of the owner, including a description of any claimed defects. Parts or products for which replacement is made will become the property of Levenhuk.

The customer will be responsible for all costs of transportation and insurance to and from Levenhuk or its authorized dealers and will be required to prepay such costs.

Privacy Policy

Personal data processing is carried out in full compliance with the General Data Protection Regulation.

None of the information you provide about yourself is shared with any third parties except to the extent necessary for processing your order (for example, we inform shipping company of your shipping address, but the email address remains undisclosed).

You can find the whole information about privacy policy on a special page.